We operate under the core principle that “service creates value,” viewing professional and efficient after-sales service as an integral part of our products. We are committed to becoming our customers’ most reliable long-term partner.
Our service capabilities have earned national-level authoritative recognition, having been awarded the “National Five-Star Rating for Product After-Sales Service” and the “CTEAS Seven-Star (Excellence) Certification for After-Sales Service System Excellence.” These accolades provide a solid foundation for our service quality.
To deliver timely service responses, we have established a nationwide support network:
Our services accompany the entire life-cycle of your vehicles, ensuring they remain in optimal operating condition at all times.
Complimentary Scheduled Inspections: One free scheduled inspection per quarter.
Rapid Response and Repair: 24/7 service hotline response.
Engineers dispatched within 4 hours of service request; routine repairs resolved within 6 hours; complex repairs completed within 24 hours.
Comprehensive Quality Assurance: For any natural part damage caused by quality issues inherent in the vehicle (consumable parts are excluded), our company offers a free replacement service within a one-year warranty period and is committed to providing lifetime after-sales support and spare parts supply.
Lifetime On-site Maintenance: Provides ongoing paid on-site maintenance and repair services.
When you choose Haide, you gain more than just a high-quality specialized vehicle—you gain a comprehensive, customer-centrist, and authoritatively certified full-life-cycle service assurance system. Through our robust network, professional team, and clear service commitments, we maximize your vehicle uptime, reduce operational costs, and safeguard your business success.
We not only provide high-quality, customized specialty vehicles, but also integrate full life-cycle services as a vital component of our product value. Our service philosophy has earned national-level authoritative certifications in China, including:
We promise: Every exported vehicle comes equipped with a mature, responsive, and reliable after-sales support system, ensuring your operations run smoothly and worry-free.
To overcome the challenges posed by geographical distance, we have established an overseas after-sales service system centered on “digitization as the priority, with on-site support as the safeguard.” This system is dedicated to achieving rapid response, precise solutions, and cost control.
Multi-channel online access:
We provide multiple access methods including a dedicated after-sales email, online ticket system, and instant messaging tools (such as WhatsApp), enabling customers to submit service requests anytime, anywhere.
Remote Video Diagnosis and Guidance:
Online Training Resource Library: We provide customers with dedicated accounts to access a comprehensive collection of electronic operation manuals, maintenance video tutorials, and troubleshooting guides for common issues.
1.Efficient Decision-Making and Rapid Response Mechanism
2.Standardized Professional On-site Services
3.Proactive Spare Parts Assurance System
1.Service Commitment During Warranty Period
2.Lifetime Service After Warranty Period
When you choose Haide, you gain not just a specialized vehicle, but a long-term, reliable, and efficient operational partner. Through our forward-thinking remote services and robust on-site support, we work tirelessly to reduce your operational costs and minimize downtime risks. We ensure your vehicles maintain high availability throughout their entire life-cycle, creating lasting value together.
Let us collaborate to keep your fleet operating at peak performance.
A:The whole sanitation vehicle is guaranteed for 12 months, except for wearing parts.
A:China’s first research and development of compact road sweepers, road sweeper trucks, washing sweeper vehicles, cleaning vehicles, garbage trucks, kitchen garbage trucks, road maintenance vehicles and so on, making high-end electric sanitation cleaning equipment,focusing on solving the world’s city roads, sidewalks, non-motorized vehicle lanes, back street small governance solutions such as lanes, and cleaning solutions for areas that cannot be accessed by large sanitation vehicles.
A: 1. The company has over 35 years production experience , efficient R&D team, which is based on technological innovation and constantly promotes product iteration. Provide a solid R&D technical support for enterprises.
2. The production system is complete, with a production line workshop that can meet hundreds of vehicles, and a full range of small sanitation equipment
3.Strict quality management system runs through the entire production line. We strictly control all aspects of procurement, design, assembly, commissioning, testing, packaging and transportation.
4.Respond to customer needs in the first time, and is committed to providing high-quality and considerate services to global customers.
5.Our company have national ,and provincial certifications, such as ISO9001,and a certificate of patent, etc.
A:The standard is Lead-acid battery ,It also can according to your requirements, choose the lithium battery.
A:Yes, we can.
A:If it is in the warranty period, the parts is free. First , you need to provide the bad parts; then we will deliver new parts,not including the quick-wearing parts. We also have after-sales service team to go customers’ site for maintenance.
A: We welcome agents from all over the world.Please contact us to know more details.